Exchange Payment (UK)add to cart below - £7

(13 reviews) Write a Review

Please select this if you are required to pay an additional £7 for either:

an exchange delivery


an additional £7 amount due for eg. under-payment of international delivery

OR £7 difference in exchanged item price



To exchange your hat size or style within 28 days, and to receive a pre paid label please pay a £7.00 exchange payment online This can be found under Customer Service – Exchange payments . Once received we will send you a pre-paid return.slabel to your email address. When returning your hat please complete the form below letting us know which size you require. We will then post your return back to you.



13 Reviews Hide Reviews Show Reviews

  • 5
    Return of wrong sized hat

    Posted by Alan Behagg on 28th Apr 2021

    Excellent return system. Easy to follow and amazingly quick turn around. Brilliant service.
    Not sure why the web site says £5 cost to return and yet one is charged £7 but a small price to pay I guess.
    I will recommend this product and company.

  • 5
    Panama Hat Oporto Downbrim

    Posted by Peter Darley on 7th May 2020

    This is an elegant and slightly less formal hat that I shall be pleased to wear when we can get out more

  • 5
    Panama Hat

    Posted by Barrie Ockwell on 27th Mar 2020

    Having ordered the wrong hat by mistake, The Panama Hat Company took it back without any quibbles and sent the next day the one I really wanted.

    It's perfect, the style and colour is great and the quality is excellant. I'll buy my hats from them in the future and would recommend them to everyone else.

  • 5
    Panama Folder and Exchange

    Posted by Paul Martin on 2nd Sep 2019

    Panama Folder - a beautiful hat, well made and good looking, but sadly too large at the first attempt. Exchange completed within a few days without difficulties - and the comments also apply to the replacement.

  • 5

    Posted by Sarah on 17th Mar 2018

    Really easy and very quick service. Perfect

  • 5
    Exchange delivery

    Posted by Bob Carter on 30th Aug 2017

    Quick and trouble free - just what you would hope for

  • 5
    Efficient service

    Posted by Unknown on 9th Nov 2016

    Replacement required and was handled rapidly and effectively.

  • 5
    Very helpful

    Posted by John on 3rd Oct 2016

    Got the wrong size initially - all sorted with a very polite phone all.
    Delighted with thee product and the service

  • 5
    Don't Get Hot Get A Hat!

    Posted by Peter Lovell on 19th Jul 2016

    Excellent Quality Highly recommended.
    Just back from walking the Dogs,and my Panama was comfortable stops the sun going in my eyes and keeps my head cool and it looks cool