Exchange Payment (UK)add to cart below - £7.50

(22 reviews) Write a Review
Current Stock:

Please select this if you are required to pay an additional £7.50 for either:

an exchange delivery


an additional £7.5 amount due for eg. under-payment of international delivery

OR £7.5 difference in exchanged item price



To exchange your hat size or style within 28 days, and to receive a pre paid label please pay a £7.00 exchange payment online This can be found under Customer Service – Exchange payments . Once received we will send you a pre-paid return.slabel to your email address. When returning your hat please complete the form below letting us know which size you require. We will then post your return back to you.



28.00 (cm)
15.00 (cm)
38.00 (cm)


  • 5

    Posted by Rachel Shield on 2nd Oct 2023

    Fabulous hat, especially after we changed to the right size! Never been able to say that a hat was too big before! This one fits really well and it looks great.

  • 5

    Posted by Antony on 23rd May 2023

    Fantastic hat, I changed my initial choice (planter) as it didn't suit me, both hats were excellent quality,really pleased with my choice

  • 5
    Down brim Panama hat

    Posted by David Adey on 18th May 2023

    I highly recommend the Panama Hat Company. This is my second Panama hat from them and they are extremely light and comfortable in the summer. They went out of their way to get me the exact hat I wanted and I have asked them to keep this on file for next time. They are very efficient as a business and deserve to succeed

  • 5
    Hat return

    Posted by Simon blackwood on 9th Sep 2022

    Acomplished with ease and special attention from the rep.

  • 4
    Panama Hat

    Posted by Penny Cumber on 1st Aug 2022

    (o/n 24297-29/6/22) Prompt delivery of first hat, beautiful product but too small so after telephone conversation with very helpful and friendly member of staff, exchanged for larger size in different colour as original not available, again prompt delivery and well packaged although no delivery note so couldn't check price charged. NB at the time of ordering, price difference between the two hats on the website was £4 the replacement being £81 not £85. Wasn't going to follow up on this small amount but review request prompted me do so. Your comments welcome, thank you

  • 5
    Exchange service

    Posted by Andrew on 21st Jul 2022

    A friend bought me one of your excellent panama hats but underestimated the size of my head! I followed the exchange process and posted the too small hat on a Monday and received the correct replacement the following Saturday.

  • 5

    Posted by Fiona Potter on 15th Jun 2022

    Excellent advice and help

  • 5
    Great hat Fantastic service

    Posted by Julia on 7th Aug 2021

    Thanks Panama Hat Company. My husband received a Panama as a retirement gift and it was 2 inches too big. He didn’t do anything about it so it was going to be relegated to the loft. I was able to make contact with the company and they very helpfully organised an exchange and my husband now has a fabulous Panama. Thank you.

  • 5
    panama hat

    Posted by david bates on 16th Jul 2021

    The first hat was too big but the second was fine. good dialogue with the company and swift service