Please select this if you are required to pay an additional £7 for either:
an exchange delivery
an additional £8 amount due for eg. under-payment of international delivery
OR £8 difference in exchanged item price
To exchange your hat size or style within 28 days, and to receive a pre paid label please pay a £7.00 exchange payment online This can be found under Customer Service – Exchange payments . Once received we will send you a pre-paid return.slabel to your email address. When returning your hat please complete the form below letting us know which size you require. We will then post your return back to you.
Replacement required and was handled rapidly and effectively.
Got the wrong size initially - all sorted with a very polite phone all. Delighted with thee product and the service
Excellent Quality Highly recommended. Just back from walking the Dogs,and my Panama was comfortable stops the sun going in my eyes and keeps my head cool and it looks cool
Having purchased the wrong size, the exchange was swift and efficient.
I bought a rolling Panama for my son. It was two weeks before I was able to give it to him, but the hat was exchanged straight away when it proved to be too small. The exchange service was second to none and the hat too! I was so pleased I bought another for my husband.
I bought this hat after looking for something different from the normal Panama this fits the bill perfectly, good delivery and good exchange policy I ordered the wrong size but no problem exchanged within days,a great buy.
The hat is very well made apart from the top of the inside of the hat. My hair quite thin on top of my head I found that the weave was spikey where the hat was started in manufacturing and it became quite irritating to the top of my head it would be nice if it included a liner in the top of the hat I am having to place a piece of sponge in the top to make it more comfortable to wear.