Postage and Packing
Delivery Service Status - Updated 02/06/20
All orders are currently being dispatched and delivered BUT WE ARE STILL EXPERIENCING SOME DELAYS. We are currently operating our regular 14 day policy for orders placed after 1st June. We expect 2nd Class Postage to take approx 5-7 working days as the post office and all delivery companies are still operating on a reduced capacity. Next day delivery are not always guaranteed as we rely on Royal Mail - so please place express deliveries with us before lunchtime 12pm and please bear with us, usually there is a 36 hour wait (working days) for next day delivery from the time you place your order.
Our genuine Panama Hats are shipped in protective cardboard boxes to ensure they arrive undamaged and in perfect condition.
Orders are normally dispatched within 48 hours (2 working days) and are sent by Royal Mail. All items, unless specified at the point of ordering, are sent with a standard delivery to the UK at the cost of £6.00.
- If you are unsure about whether you will be home please make sure you place a specific alternative IN THE EXTRA ADDRESS LINES (e.g neighbours house number) as leaving items in the porch will not be possible and a separate note is not passed onto the post office.
- If you need your hat in a hurry, you can order an express delivery option in the UK (only), however you must place your order before 12pm Monday-Thursday. Please note that this is a SIGNED FOR delivery service.
At the Panama Hat Company, we pride ourselves on excellent customer service and efficiency. All orders are dispatched as quickly as possible - however there may be circumstances beyond our control where delivery times may be longer than anticipated, such as bad weather, industrial action or over certain holiday periods such as bank holidays and...pandemics.
Delivery for standard single item deliveries is charged as follows:
- UK Standard delivery (signed for) £6.00
- UK Special Delivery (next day signed for) £9.00
- Europe (Tracked/Signed) £13.50
- International (signed for) £18.00
UK Standard delivery(signed for) - Standard delivery normally takes between 2-5 working days. A signature maybe required upon delivery.
UK Special Delivery (next day signed, before 1pm delivery) - Please ensure you order before 2pm Monday - Thursday if you want your order the next day. A signature maybe required upon delivery. Please note that a next day delivery over a bank holiday weekend may not be possible and that we are also unable to guarantee a next day Saturday delivery.
Europe (Air Mail) - This can take between 5 -10 working days, and wherever possible, your package will be sent via Royal Mail Airsure service. A Signature may be required on delivery.
International (signed for) - Please allow 10-15 working days for delivery, and wherever possible, your package will be sent via International Tracked and Signed. A Signature may be required on delivery.
If you would like to arrange another method of shipment for international delivery, such as TNT or your own shipper, please contact us on firstname.lastname@example.org for more information.
Tracking your order
To track your order, you can simply log into your account and select your order number to see the status of your order. It will either be in progress or dispatched.